A plumbing emergency is stressful. But the 30–60 minutes between calling your Melbourne emergency plumber and their arrival can make a huge difference to the damage your property sustains. Here’s what to do.
1. Turn Off the Water Supply
This is the single most important thing you can do. Every Melbourne home has a main shut-off valve — usually located at the front of the property near the water meter, or under the kitchen sink. Turn it clockwise to shut off. This stops water flowing to all fixtures in the house and limits damage immediately.
If the problem is isolated to one fixture (e.g. a leaking toilet), there’s usually an isolation valve directly behind or beneath the fixture.
2. Turn Off Hot Water at the System
If you have a burst pipe or major leak, also turn off your hot water system. For gas storage systems, switch the dial to “pilot”. For electric systems, turn off the circuit breaker. This prevents the tank from heating empty and potentially damaging the element.
3. For Gas Emergencies — Get Out First
If you smell gas, do not touch any switches. Do not use your phone inside. Open windows and evacuate immediately. Call 000 from outside, then call us on 0468 013 012. Our licensed gas fitters are available 24/7.
4. Move Valuables Away from Water
Move rugs, furniture, electronics, and anything irreplaceable away from the affected area. Lift items off the floor if water is pooling. Water damage to flooring, cabinetry, and walls can cost far more than the plumbing repair itself — act fast to contain it.
5. Mop Up Standing Water
If it’s safe to do so, mop up or towel-dry standing water to reduce the risk of slipping, and to slow damage to flooring. Place towels at door thresholds to prevent water spreading to other rooms.
6. Take Photos for Insurance
Before you start cleaning up, photograph the damage from multiple angles. These photos are essential if you need to make a home insurance claim. Include photos of the source of the leak or blockage, all visible water damage, and any damaged belongings.
7. Stay on the Line with Your Plumber
When you call Sedcon Plumbing on 0468 013 012, stay on the line. Our team can guide you through the steps above over the phone, help you locate your shut-off valve if you can’t find it, and advise on anything specific to your situation while the plumber is en route.
Melbourne Emergency Plumbing — 24/7
Sedcon Plumbing responds to plumbing emergencies across Melbourne 24 hours a day, 7 days a week including public holidays. We carry common fittings and parts on the van so most jobs are resolved in a single visit. Call 0468 013 012 any time.